Shipping Policy
Aivly Country Store Ltd. offer free mainland UK shipping on all orders over £20. Please note that some exclusions apply.
We aim to despatch all orders placed between Mon-Fri on the same day, provided the order is placed before 2pm. Parcels that have been selected for Express24 Hour Delivery will be prioritised. Please note that standard shipping may vary during busier periods, but you can expect to receive your parcel within 3-5 working days.
Orders placed on Saturday or Sunday will be dispatched on the following Monday.
We use Parcelforce to provide a more reliable shipping experience.
Please note that Parcelforce offer a tracked service. For safety reasons they are not permitted to leave your parcel on the doorstep or in a specified location.
We strive to maintain stock of all products listed on our website. However, please note that delays may occur during periods of high demand or limited stock. We will notify you of any anticipated delays at the time of ordering.
For oversized or heavy parcels, additional postage charges may apply. We will contact you with a quote if this is the case.
Gift Vouchers: GIFT VOUCHERS are sent to your email address free of charge. These are processed by our Team and emailed out twice a day.
If you do not receive this email please check your SPAM folder before calling us.+
If you require us to post a gift voucher to an address of your choice we can do this for a fee. In which case we would post it by Royal Mail Signed For. Please phone for details on 01425 472341
Click & Collect: For local customers we offer a Click and Collect service which is useful for bulky Feed and Bedding items. Please allow 2 hours after placing your order for us to get this ready for you. Remembering that the Store closes at 5pm Monday to Friday, 4.30pm on Saturday and 3pm on Sunday.
NOTE: You will need to take a print-out of your order confirmation email in order to collect your item.
*Additional Area Charges: In some cases additional shipping charges may apply to London, Isle of White, Northern Ireland, Ireland, Scottish Highlands and Offshore Islands, depending on the weight and size of the goods, if this is the case we will contact you and notify you of any additional charges. If you wish to proceed we will invoice you for the difference via PayPal.
European & International Delivery We do not currently have the capacity to ship to countries outside the United Kingdom.
Updated April 2023