Privacy Policy

Last updated: 10.04.2018

Introduction

Aivly Country Store Ltd is committed to complying with the General Data Protection Regulation 2018 ("GDPR"). We understand the importance of keeping your personal data safe, private and secure and any personal information that you share with us is treated with the utmost security and confidentiality.

We have published this guide to help you understand how and why we collect information from you, to whom such information is disclosed and to inform you of your rights regarding your personal data that we hold or process.

About Us

We are Aivly Country Store Ltd, a company registered in England (Company No 4489308). Our registered office address is: Crow Lane, Ringwood, Hampshire, BH24 3EA.
We are listed on the Information Commissioner's Register under number ZA214569.

All comments, queries or requests relating to our use of your personal information are welcomed:


If you have any questions about this Privacy Policy Notice, please contact the data controller using the contact details above.

How do we collect information?

If you visit our store to purchase products or services from us, if you purchase products or communicate with us via our website, post, email or social media pages, or sign up for newsletters, enter competitions or apply for a job with us, we may collect personal data about you.

What information do we collect, how is it used and how long do we keep it?

Aivly E-marketing:

When you sign up for our Aivly e-marketing, either on our website, in store or via a competition or promotion, we may collect your name, email address. We will request your consent to send you our e-marketing at the point of submitting your data to us.

We aim to make it clear and easy for you to choose how you hear from us. If you do not wish us to use your personal data for marketing purposes as outlined in this Privacy Notice, you can opt out by using the relevant tick box on the printed or online form on which we use to collect your data.

You can stop receiving emails and e-marketing from us at any time in a number of ways:


We will retain your personal information for only as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel the e-marketing service, whichever occurs first.

Competitions:

When you enter a competition, either on our website, via social media or in store, we may collect your name, email address, phone number. If you enter a competition online, we may also collect your IP address. We will use this personal data to contact you, should you win a prize. We will retain the information for the duration of the competition and for a period of three months starting from the closing date of the competition.

We may also request your consent to sign you up to our e-maketing when you enter a competition. If you chose not to give your consent for this, it will not affect your entry into the competition.

Ordering products:

If you order products from us in store for a home delivery, we will ask for personal information necessary to process and fulfil your order. This may include your name, delivery address, phone number and payment card details. Payments are taken via our secure payment providers. Your name and address will also be passed on to outside couriers for delivery purposes.

In accordance with our legal obligations to keep records for tax purposes, we will retain the information for seven years following the end of our financial year in which you placed your order.

Aivly Country Store Website

We may collect, store and use the following kinds of personal information about your computer and about your visits to and use of the website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
Information relating to any transactions carried out between you and us on or in relation to the website, including information relating to any purchases you make of our goods or services; Information that you provide to us for the purpose of registering with us; Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters. Any other information that you choose to send to us;

Cookies
Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to keep track of you whilst you navigate the website, keep track of items in your shopping basket, prevent fraud and increase website security. We will use the persistent cookies to enable our website to recognise you when you visit and to keep track of your preferences in relation to the use of our website.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including that of Aivly Country Store.

You can find more information about cookies at http://www.allaboutcookies.org

Using your personal information
Personal information submitted to us via our website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to: Administer the website; Improve your browsing experience by personalising the website; Enable your use of the services available on the website; Send to you goods purchased via the website, and supply to you services purchased via the website; Send statements and invoices to you, and collect payments from you;
Send you general (non-marketing) commercial communications; Send you email notifications which you have specifically requested; Send to you our newsletter and other marketing communications relating to our business by post or, where you have specifically agreed to this, by email or similar technology.

Third party websites
The Aivly Country Store website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Credit website law
The portion of this policy document referring to the Aivly Country Store website was created using an SEQ Legal template www.seqlegal.com

Enquiries/Complaints:

Contacting us with an enquiry or complaint, either on our website, via social media, e-mail or by post, we will hold your details provided by yourself in order to respond and/or process your enquiry.

We will retain the information for as long as it takes for us to respond or resolve your enquiry and then for a further six months for analysis purposes.

Employment with Aivly Country Store Ltd:

You can apply to work for us via our website, using a paper application form available on request or by sending us your CV. Providing your job application data is voluntary, however, if you choose not to provide all of the information requested, our ability to consider you as a candidate may be limited. We will only use the information you give us to process your application. If we need to request a reference, we will tell you beforehand.

Unsuccessful applicants' information will be retained for a period of six months from the closing date of the job position and successful applicants will be retained as part of the employee file for the duration of the employment contract and for 7 years from the employee leave date to fulfil legal obligations.

You will also be asked to provide equal opportunities information as part of the application process. This is not mandatory and if you chose not to provide it, it will not affect your application. This information is not made available in anyway which can identify you. Any information you do provide, will only be used to produce and monitor equal opportunities statistics.

For any other type of personal data we may process, we will only retain it for as long as is necessary, taking into account the following:


Who do we share your personal data with?

No information collected by us will be sold, rented or loaned to any third parties or companies

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

To the extent that we are required to do so by law;
In connection with any legal proceedings or prospective legal proceedings;
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

We may use third party suppliers to store and process your information, such as IT and web service providers. However, we enter processor contracts with these companies to ensure that they do not contravene the purpose and means of why we collect the data that they comply with data protection laws and ensure that they have appropriate security and organisational measures in place to protect the privacy of your information. Aivly Country Store data is always held and processed within the European Union with the exception of Constant Contact which we use for our Aivly Country Store E-marketing. Constant Contact are self-certified to the EU-US Privacy Shield and are committed to GDPR compliance. Their privacy notice can be found at https://www.constantcontact.com/uk/legal/privacy-statement

Security of personal information

We ensure that we implement appropriate physical and computer security controls alongside organisational measures to keep personal information secure, accurate and up to date and that we only keep it for as long as is necessary or for as long as the law requires.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We cannot guarantee the security of the information transmitted to our website, and this is done at the user's own risk.

All electronic transactions you make to or receive from us will be encrypted using SSL technology.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the Aivly Country Store website).

Your Rights

Under GDPR law you have the following rights regarding the personal data we process about you:


For further information on your rights under GDPR please see https://gdpr-info.eu/chapter-3/

If you would like a copy of your personal information:


Verifying your identity

When you exercise one of your rights under the GDPR, we are required by law to use all reasonable measures to verify your identity before we can action the request. This will be in the form of supplying a utility bill and photographic evidence such as passport or driving licence.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on our website. This policy was last updated on 10th April 2018.