How to order online at Aivly

Purchasing Online: Once your basket is ready for check out, you can then select your shipping method and complete all your delivery and billing details. Once this can been completed you will then be taken to our terms and conditions page, once you accept the terms & conditions you will then proceed through to a secure Sage Pay server. From within the 100% secure page here you can choose your card type and complete your payment safely and securely. You will get a confirmation email and invoice sent to your email which you can then hold onto for your records.

Despatch and Delivery

Orders placed for in stock items before 1pm, for Next Day Delivery are dispatched the same day, when paid for by MasterCard, Visa, Maestro or PayPal. Next Day Delivery Service is only available Sunday to Thursday. Orders for Standard Delivery (2-5 working days) will be dispatched within 48 hours of receiving an order. We aim to hold stocks of all products shown on our website, however at times of exceptional demand or when stock is limited, delays may occur. At such times, please allow 28 days for delivery. We will advise you of any expected delays at time of ordering. In some cases if the parcel is very large or very heavy, additional postage charges may apply, we will contact you with a quote if this occurs.

Northern Ireland: In some cases additional shipping charges may apply to Northern Ireland, depending on the weight and size of the goods, if this is the case we will contact you and notify you of any additional charges. If you wish to proceed we will invoice you for the difference via PayPal.

European & International Delivery: We may be able to deliver to other countries but this cannot be guaranteed. Once your order is processed we will contact you with a shipping quote, this quote will vary depending on the weight, size and country of delivery. If you do not wish to continue with the quote we will issue you with a full refund. Goods supplied outside the UK will normally be delivered within 7-21 working days of acceptance of order.

Methods of Payment

CREDIT, DEBIT CARD or PAYPAL - We accept all major credit cards (excluding Diners Club Cards and American Express). Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution. We reserve the right to refuse any credit card transactions.

Privacy

We are committed to protecting your privacy and we comply with the Data Protection Act.